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ServiceNow AI

About the Program

ICT Academy in association with ServiceNow brings you the ServiceNow AI Foundation Program for Beginners. AI is reshaping how business gets done. This Program helps you understand what that means for your role—and how to take advantage of it. You’ll explore the fundamentals of AI, learn what responsible use looks like, and gain practical experience using ServiceNow’s AI-powered tools to work smarter and drive value.

ServiceNow AI

Course Essentials

Structured program for IT and non-IT professionals to learn AI, Generative AI & Agentic AI in business and ITSM with hands-on learning. The program is designed for learners across industries like Government, Public Sector, BFSI, Education, Healthcare, Manufacturing, Telecommunication, e-Commerce and more.

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ServiceNow AI

Who can enrol?

Engineering and science students (B.Tech/BCA/equivalent)

Non-engineering students

Business Management, and Arts students

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ServiceNow AI

Learning Objectives

By the end of this program, learners will be able to:
Grasp what AI is, its historical evolution, key types (including Generative and Agentic AI), and its current capabilities and limitations.
Recognize how AI is transforming work, understand its real-world applications, and navigate the ethical considerations — such as bias, fairness, and responsible use.
Learn how ServiceNow's AI features, including Natural Language Understanding (NLU), work within the platform — covering models, plugins, roles, and workflow integration.
Develop the confidence to use AI tools effectively in day-to-day work, from crafting good prompts to building and applying NLU models for better outcomes.
ServiceNow AI

ServiceNow AI Foundation for Beginners

Total Duration: 18 hours


  • AI Essentials (1 hr 25 min)
  • AI Essentials for IT Professionals (2 hrs 25 min)
  • AI Agents and Automation in Workflows (10 min)
  • How do I Build an Enterprise AI Governance Plan (10 min)
  • The Future of Agentic AI (10 min)
  • How does Generative AI Power Intelligent Automation (10 min)
  • What is Machine Learning (10 min)
  • Natural Language Understanding Fundamentals (2 hrs 55 min)
  • What is Artificial Intelligence (10 min)
  • What is a ServiceNow Instance (10 min)
  • What is a ServiceNow Platform Workspace (10 min)
  • What is ServiceNow AI Platform Dashboard (10 min)
  • What is a Chatbot (10 min)
  • Predictive Intelligence (10 min)
  • What is a Help Desk (10 min)
  • ServiceNow User Interface Overview (48 min)
  • Platform Analytics Overview (2 hrs)
  • Get Started with Predictive Intelligence (1 hr)
  • Creator Studio Fundamentals (5 hrs 8 min)

Important Dates

Institution & Student Registration  start Date Institution & Student Registration End Date Self Learning Start Date Self Learning End Date
06 April 2026 30 April 2026 02 May 2026 15 June 2026
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Recognitions

  • Recognition for Institutions & Coordinators only upon the learning completion by the students

    • Contact Us

    ICT Academy of Tamil Nadu

    Module No. E6-03, Sixth Floor, Block E
    IIT Madras Research Park
    Kanagam Road, Taramani,
    Chennai 600 113
    Tamil Nadu, India

    Contact mail: contact@ictacademy.in

    Phone: T 044 6928 6800